Last updated: 25/7/2025
This privacy policy explains how we collect, use, and handle your personal data when you interact with Export Connections, a project operated by SINGNRG PTE. LTD (UEN: 202324377K), registered at:
10 Anson Road, #22-02, International Plaza, Singapore 079903
If you have any questions, you can reach us at privacy@exportconnections.co.uk.
1. What We Collect
We only collect the data we actually need, and only when you choose to provide it.
We may collect:
- Your name and email when you fill out a form
- Your email when you subscribe to updates or request content
- Technical data (IP address, browser info) via analytics tools
We do not allow comments, uploads, or user account registration on the site.
2. How We Use Your Data
We use your data to:
- Respond to messages or enquiries you send us
- Send updates, if you’ve opted in
- Improve site performance and experience (via analytics)
- Ensure security and prevent abuse
We do not sell your data, profile you, or share it with marketers.
3. Analytics & Tracking
We use Posthog to understand how people use the site — nothing invasive, no creepy tracking. Data is anonymised and stored on servers located in Singapore.
4. Customer Support
If you contact us via email or a support form, your request may be routed through Freshdesk (our helpdesk provider). Your message and contact details will be used strictly to resolve your issue.
5. Cookies
This site may use minimal cookies for basic functionality (e.g. load performance, login session if admin access is used). We do not use third-party advertising or behavioural tracking cookies.
A cookie banner may appear to let you manage or reject non-essential cookies.
6. Where Your Data Lives
All data is stored on servers located in Singapore, managed by our hosting provider WebhostUK. The site is maintained internally by the SingNRG team.
7. Your Rights
Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to:
- Request access to your personal data
- Correct or update your data
- Withdraw consent to use your data
- Request deletion (unless we’re required to retain it legally)
To exercise any of these rights, email us, using the email at the top of this page.
8. Third-Party Content
This site may include embedded content (like videos or social posts) from other platforms. These behave just like you visited that site — and may collect data based on their own policies.
9. Data Retention
We keep your data only as long as necessary — usually until your enquiry is resolved, or you unsubscribe. If required by law (e.g. record keeping or fraud prevention), we may retain it longer.
10. Updates
We may revise this policy from time to time. If it’s something major, we’ll let you know.